Explore Our Services
Explore our range of services designed to help you move forward with confidence, wherever you're headed next.
Our Onboarding Process
Pre-Onboarding
- Contracts
- Discovery Questionnaire
- Kickoff Meeting
Technical Discovery
- Network Audit
- Endpoint Audit
- Cloud Audit
- Security Review
Tool Deployment
- RMM
- Monitoring
- EDR
- Patching
- Backups
- Email Security
Documentation
- Network Diagram
- Asset Inventory
- User List
- SOPs
User Onboarding
- Welcome Email
- Training
- Access Validation
Service Desk Integration
- PSA Setup
- Automation
- Escalation Paths
- Team Training
Security Hardening
- MFA
- Patching
- Privilege Review
- Baseline Policies
Go-Live
- Validate Monitoring
- Test Backups
- Notify Client
Post-Onboarding Review
- SLA Review
- Ticket Trends
- Roadmap
- Feedback
What to Expect
Info Gathering & Documentation
Client Experience
Provide info, attend Kick-Off meeting
MSP Task
Document infrastructure, LOBs, and core processes
Tool Installation
Client Experience
Old tools removed, new tools installed, computers may reboot
MSP Task
Remove old tools, install new ones, conduct user interviews
Issue Cleanup
Client Experience
Issues start getting resolved
MSP Task
Log tickets, work issues appropriately
Go Live
Client Experience
Attends Go Live meeting, starts requesting support
MSP Task
Hold meeting, train client on support procedures
“Creative, reliable, and genuinely passionate about what they do.”
“A professional team that delivers on their promises.”
“Their attention to detail and commitment to quality truly stood out.”